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Payment Methods

PAYMENT METHODS
Maxder Group S.r.l. accepts the following payment method:

      • PayPal
      • Credit card (Visa, Mastercard, Amex)
      • Anticipated bank transfer 
      • Bank receipt (By previous agreement with our sales dept.)
      • Cash (Only in case of purchases from our storage)

    Did you know that … Through Paypal you can pay with cards that adhere to the following bank circuits:

      • MasterCard
      • Maestro
      • Visa
      • Visa Electron
      • American Express
      • Aura
      • Discover
    CONDITIONS Our minimum order is € 100,00 VAT excluded, the product is shipped at the buyer’s risk and can be insured through e-mail or telephone. Damage caused by the courier must be reported to him before accepting it and to us. Eventual claims must be forwarded no further than 10 days after delivery. The reported material must be sent back within 8 days (with our authorization), complete with original packaging and products in their original sold state. Shipping is at the buyer’s expenses. The products must be returned intact with their original packaging and adequate external package. We reserve the faculty to repair or replace the product based on the producer’s decision. Damage caused by improper use by the client or a third party, by wear or negligent use is excluded. We won’t refund eventual cost other than the product itself. The buyer will receive a substitution or a refund minus shipping and additional costs. Each product with use-limitations by law is sold with proper use by the client in mind.
    RIGHT OF WITHDRAWAL All purchases made on the website http://www.maxder.com are subject to the disciplines of Legislative Decree no.185 of 22/05/1999 dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile of the ‘buyer (customer), as these purchases are completed outside the business premises. Essentially, this legislation is of particular importance as regards the Right of Withdrawal reserved for the buyer (customer). Community legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to the own business. The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity. The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties. The consumer has the right to withdraw from the contract within 14 working days of receipt of the goods, returning the goods subject to withdrawal to the seller, who will refund the price of the returned goods. It should be noted that in the hypothesis of prize operations (i.e. the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a ridiculously low price or even given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods object of the purchase, given the constraint of the accessibility of the goods in promotion with respect to the first. The right of withdrawal applies only if the original packaging of the product is sealed and intact. Before contacting Maxder Group srl, it is advisable to have the following documents and data available:
    • Original invoice (with order number, invoice number and customer code);
    • in case of a partial withdrawal, other than the invoice, the article code(s);
    • bank details on which to obtain the transfer (ABI Code – CAB – Current Account of the invoice holder).
    To exercise the right of withdrawal, within fourteen days, send a registered letter with acknowledgment of receipt to: Maxder Group srl – Via Ludwig Van Beethoven 24 – 20092 Cinisello Balsamo (Mi) – where the customer declares that he wishes to exercise the right of withdrawal. , that the products to be returned are in their sealed and intact packaging specifying the invoice number, the product codes and the quantities of goods to be returned.
    It is possible to send the communication, within the same term, also by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.
    SHIPPING OF PRODUCTS TO RETURN The goods will be returned in their original packaging protected by another suitable wrapping to avoid any alteration of the original packaging during transport; all accessories must be present and there must be no signs of wear or damage. In other words, the items must be re-salable as new. Send the goods at your own expense, to the following address: Maxder Group srl – Via Ludwig Van Beethoven 24 – 20092 Cinisello Balsamo (Mi) Within ten days of receipt, the goods will be examined and if they meet the above requirements, a bank transfer will be arranged within 30 working days of receipt of the same, the company Maxder Group srl will proceed to credit the Customer with the amount corresponding to the value of the goods resulting from the invoice. The aforementioned amount does not include shipping costs. This in accordance with art. 5, paragraph 6, Legislative Decree n. 185 of 22/05/1999. Maxder Group srl reserves the right to decline shipments of products that:
    • have been carried out without having activated the request for intervention foreseen by the current conditions;
    • have been made without following the shipping methods foreseen by the current conditions.
    In all cases the transport costs for the return will be charged to the customer.
    COLLECTION AT OUR WAREHOUSE The products can be collected at our warehouse in Cinisello Balsamo (MI) Via Ludwig Van Beethoven 24 during work hours: 8.30 – 12.30 and 14.00-18.00. Payment can be anticipated or brought in cash directly at our warehouse without any overcharge. In case of payment at our warehouse, the orde must be confirmed either by phone (tel.+39 02 66 00 703) or by e-mail (info@maxder.it) WARRANTY For any type of problem it is possible to contact our customer support (8.30-12.30 14.00-18.00) at +39 02 66 00 703 or by sending an email at info@maxder.it
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